Friends Mail Factory LLC — Privacy Policy

Last Updated: November 2025

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Account and purchase details: Name, email address, billing address, and order history provided when you make a purchase or create an account.
• Child personalization data: Limited information such as the child’s first name and birth month, provided by a parent or gift‑giver, used only to personalize letters. This data is deleted within 90 days after subscription cancellation.
• Technical data: Browser type, device information, cookies, pixels, and application data collected automatically through our website.

2. How We Use Information

We use your information to:

• Process and deliver your purchases and subscriptions
• Personalize your letters and digital experiences
• Send order confirmations, updates, and marketing messages (with opt‑out options)
• Improve our website and services through analytics
• Comply with legal obligations and prevent fraudulent activity

3. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking pixels to understand how visitors use our website and improve performance. These may include tools like Google Analytics or Meta Pixel. You can disable cookies through your browser settings, but some parts of the site may not function properly without them.

4. Payment Processing

Payments are processed securely by Stripe. We do not store or access your credit card details. Stripe’s own privacy policy governs how your payment data is handled.

5. Email Communications

We send both transactional and occasional promotional emails. You can unsubscribe from marketing emails anytime using the link in our messages or by contacting support@friendsmailfactory.com.

6. Children’s Privacy (COPPA Compliance)

• Friends Mail Factory’s services are designed for children, but all information must be submitted by a parent or gift‑giver.
• We do not collect personal information directly from children under 13.
• Child personalization data (like name and birth month) is used only for letter creation and deleted within 90 days after subscription ends.
• Parents may request deletion or correction of their data at any time by emailing support@friendsmailfactory.com.

7. Third‑Party Service Providers

We use trusted third parties to operate our business, including:

• Stripe — Payment processing
• ActiveCampaign — Email communications and automation
• AWS (Amazon Web Services) — Secure cloud storage and hosting

These partners process information only as necessary to provide their services and are contractually required to protect it. We do not sell, rent, or trade your personal information with advertisers or external companies.

8. Data Retention

We retain account and transaction information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Child personalization data is removed within 90 days of cancellation.

9. Data Security

We use SSL encryption, secure servers, and limited‑access systems to protect your information. While no system is 100% secure, we continuously update our security practices to reduce risk.

10. Your Rights and Choices

You may:

• Request access to or correction of your personal information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, email support@friendsmailfactory.com. We will respond within a reasonable timeframe.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we’ll update the “Last Updated” date at the top. Continued use of our site means you accept the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Mississippi, without regard to conflict‑of‑law principles.

13. Contact Us