Friends Mail Factory LLC — Terms of Service

2. Who Can Use Our Service

You must be at least 18 years old to make a purchase or create an account. If you’re buying for a child, you confirm you are their parent or legal guardian (or have permission from one). Our letters and stories are designed for children, but all account creation and information sharing must be done by adults.

3. Accounts and Information

When you create an account, you agree to provide accurate information and keep your login details secure. You’re responsible for all activity under your account.

Parents or gift‑givers may enter limited information about a child (such as name, birthday, or preferences) to personalize letters. We do not allow children to create accounts or submit information directly.

4. Subscriptions and Payments

• Fixed‑term only: Subscriptions are fixed‑term and do not auto‑renew.
• Payments: Full subscription payment is collected upfront via Stripe.
• Taxes & shipping: Prices are in U.S. dollars and may be subject to applicable sales tax and shipping fees.
• Cancellations & refunds: You may cancel at any time, for any reason. Refunds are processed beginning on the 1st day of the following month after you cancel.
• Order issues: We may refuse or cancel orders at our discretion (e.g., suspected fraud or payment problems).

5. Add‑On Products

Optional add‑ons (like plush toys, stickers, and greeting cards) may be purchased separately or with a subscription. Add‑ons are typically one‑time purchases and may ship separately from letters.

6. Shipping and Delivery

• Letters are mailed at regular intervals (usually twice per month).
• Once items are handed to the U.S. Postal Service (USPS), Friends Mail Factory LLC is not responsible for delays, damage, or loss during shipping.
• We currently ship within the United States only.

7. Intellectual Property

All creative materials—letters, characters (including Barker, Dakota, and Radder), stories, artwork, songs, and digital content—are the intellectual property of Friends Mail Factory LLC.

You may enjoy and share your letters or photos of our products for personal use, including on social media. However, you may not copy, reproduce, sell, or distribute our materials for commercial purposes without our written permission.

8. Digital Content and Access

Your account may allow previews of letters, access to digital extras, or printable content. These are provided for your family’s personal use only and may be updated from time to time to improve your experience.

9. Privacy and Children’s Information

• All personal information is provided by adults (parents or gift‑givers).
• We do not collect information directly from children.
• We comply with the Children’s Online Privacy Protection Act (COPPA).

For details on how we collect, use, and protect information, please see our separate Privacy Policy.

10. Termination

We may suspend or terminate access to your account if you violate these Terms or misuse our services. You can close your account at any time by emailing support@friendsmailfactory.com.

11. Disclaimers

Our letters and content are designed for family enjoyment and entertainment. We do not guarantee the Site or materials will always be error‑free or uninterrupted. To the fullest extent permitted by law, Friends Mail Factory LLC is not liable for any indirect, incidental, or consequential damages arising from your use of our services, products, or website.

12. Binding Arbitration and Dispute Resolution

If a dispute arises, we’ll try to work it out together first. If we can’t resolve it informally, any dispute or claim related to these Terms will be resolved by binding arbitration, not in court.

• No jury trial.
• Claims must be brought individually (no class actions).
• Arbitration will take place in Mississippi under the rules of the American Arbitration Association (AAA).

These Terms are governed by the laws of the State of Mississippi, without regard to conflict‑of‑law principles.

13. Changes to These Terms

We may update these Terms occasionally. If we make significant changes, we’ll post the new version and update the “Last Updated” date above. Your continued use of the Site means you accept the updated Terms.

14. Contact Us