The mailing schedule
An introduction letter will be sent within 3 days.
Please note that letter will be sent by USPS and typically take 4–5 days to arrive.
Two letters will be sent each month – plus, a series finale letter at the end of the year.
The first letter will be sent at the beginning of the following month.
Monthly subscription option
You can choose a subscription for just $12.99 per month.
NOTE: Monthly subscriptions do not include Birthday and Valentines Day cards or the series finale.
1. Choose a Friend
2. Subscribe
Your child will receive:
3. Enjoy
Every envelope brings adventures, imagination, and connection.
1. Child's Profile
After your purchase, you will be directed to complete your child’s profile. This includes first name, last name, mailing address, your relationship to the child, and birthday.
NOTE: We do not collect email addresses for children.
All communication pertaining to the subscription will be sent directly to the subscriber email.
2. Letter Preview and Family Discussion
You will receive an email twice a month for each subscription that links to a preview of the upcoming letter(s), as well as 2 to 3 family discussion questions to foster and strengthen communication.
Yes! Once your purchase is complete you will be directed to the “Profile” section of the system. In this location you will select one of the characters you purchased and assign it to the appropriate child.
Prior to each scheduled mailing you will receive a “Preview and Family Discussion” email. This email also provides a direct link to the child’s profile. You can update the address at any time.
Please note that if the scheduled mailing is already in production, the address will be updated for the next scheduled mailing.
When your subscription is confirmed and you complete the child’s profile, we are committed to send the personalized Welcome letter within 3 days.
Letters will be delivered by the US Postal Service (4–5 days delivery).
Production of the letters begins on the 1st and 14th of each month. It takes about 3 business days to print, assemble, and mail each letter. Letters are typically delivered 4–5 days later (around the 9th and 23rd of each month).
If you have a monthly subscription you can cancel at any time (effective the following month).
For annual plans, contact cancel@friendsmailfactory.com for a prorated refund.
For feedback, email feedback@friendsmailfactory.com — we’d love to hear your thoughts!
At Friends Mail Factory we can still remember when our imaginations ran wild and we dreamed for a chance to play. We want all children to build memories they can treasure.